Terms of Service
THIS MASTER SERVICES AGREEMENT ("AGREEMENT") GOVERNS YOUR PURCHASE AND USE OF PAYBOTS'S SERVICES. THIS IS A BINDING AGREEMENT BETWEEN YOU ("CUSTOMER") AND PAYBOTS ("COMPANY"). PLEASE READ THE AGREEMENT CAREFULLY. BY USING COMPANY'S SERVICES IN ANY MANNER YOU AGREE THAT YOU HAVE READ AND AGREE TO BE BOUND BY AND A PARTY TO THE TERMS AND CONDITIONS OF THIS AGREEMENT. IF YOU DO NOT ACCEPT THE TERMS OF THIS AGREEMENT YOU MAY NOT USE COMPANY'S SERVICES.
This Agreement was last updated on May 20, 2026. It is effective between Company and Customer as of the date of Customer accepting this Agreement.
Services
Description of the Services
Company offers a variety of tools and services ("Service" or "Services"). The Services include but are not limited to agentic payment orchestration, transaction validation, reporting and insights, and other tools leveraging artificial intelligence ("AI") and will be made available online via www.paybots.io and/or other web pages designated by Company including associated offline components and excluding websites or applications not owned or controlled by Company ("Third-Party Websites").
License to Use Services
During the Term (defined below) and subject to compliance with the terms of this Agreement Company grants Customer and Customer's Users (who are bound by obligations and restrictions consistent with this Agreement) a limited non-exclusive non-sublicensable non-transferable license to use the Services and Software (the "License").
Purchased Services
"Purchased Services" as distinguished from the Services that may be offered under a Free Trial (as defined below) will be made available to Customers who pay for Company's Services.
Free Trial
From time to time and in its sole discretion Company may offer Customer a free trial of one or more Services ("Free Trial"). During a Free Trial Company will make such Service(s) available to Customer on a trial basis free of charge until the earlier of (a) the end of the Free Trial period (as specified by Company) or (b) the start date of any Purchased Services ordered by Customer.
Beta Services
Company may offer certain Services as closed or open beta services ("Beta Service" or "Beta Services") for the purpose of testing and evaluation by Company.
Use of the Services
Company's Responsibilities
Company will: (i) provide commercially acceptable levels of support for the Services, (ii) use commercially reasonable efforts to make the Services available 24 hours a day, 7 days a week, except for: (a) scheduled maintenance and downtime, (b) any unavailability caused by circumstances beyond Company's reasonable control, including without limitation, acts of God, acts of government, flood, fire, earthquakes, civil unrest, acts of terror, strikes or other labor problems, Internet service provider failures or delays, or denial of service attacks, and (c) Company will provide the Services in accordance with laws and government regulations applicable to Company's provision of its Services to its customers generally.
Customer Responsibilities
Customer will: (i) be responsible for compliance with this Agreement by Customer and Customer's Users, (ii) be responsible for the accuracy, quality, and legality of Customer Data and the means by which Customer acquired Customer Data, (iii) use commercially reasonable efforts to prevent unauthorized access to or use of the Services, and notify Company promptly of any such unauthorized access or use, (iv) use the Services only in accordance with applicable laws and government regulations, and (v) comply with the terms of service of Third-Party applications with which Customer uses the Services.
Fees and Payment for Purchased Services
Fees
If Customer buys Purchased Services, Customer shall pay all fees in accordance with the terms hereunder.
Invoicing and Payment
If Customer elects to use Purchased Services, Customer will provide Company with valid and updated credit card information, or with a valid purchase order or alternative document reasonably acceptable to Company. If Customer provides credit card information to Company, Customer authorizes Company to bill such credit card for all Purchased Services listed in the order form for the initial subscription term and any renewal subscription term(s).
Upgrades
If any of Customer's authorized End-Users upgrades Customer's Services plan or increases the number of Customer's End-Users beyond the level paid for by the Customer, the Customer's billing will be automatically adjusted to reflect those changes.
Overdue Charges
If any charges are not received from Customer by the due date, then at Company's discretion, such charges may accrue late interest at the rate of 1.5% of the outstanding balance per month, or the maximum rate permitted by law, whichever is lower, from the date such payment was due until the date paid.
Suspension of Service and Acceleration
If any amount owing by Customer under this or any other agreement for Company's Services is 30 or more days overdue, Company may, without limiting Company's other rights and remedies, accelerate Customer's unpaid fee obligations under such agreements so that all such obligations become immediately due and payable, and suspend Company's Services to Customer until such amounts are paid in full.
Taxes
Unless otherwise stated Company's fees do not include any taxes, levies, duties or similar governmental assessments of any nature, including but not limited to value-added, sales, use or withholding taxes, assessable by any local, state, provincial, federal, or foreign jurisdiction (collectively, "Taxes"). Customer is responsible for paying all Taxes associated with its purchases hereunder.
Restrictions
Customer may not access the Services if it is a direct competitor to Company and may not access the Services for purposes of monitoring their availability, performance or functionality, or for any other benchmarking or competitive purposes.
Warranty and Disclaimer
THE PARTIES ACKNOWLEDGE THAT THE SERVICES AND SOFTWARE ARE PROVIDED "AS IS" EXCEPT FOR ANY EXPRESS WARRANTIES SET FORTH HEREIN, AND COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
Limitation of Liability and Damages
NEITHER COMPANY NOR ITS AFFILIATES SHALL BE RESPONSIBLE OR LIABLE WITH RESPECT TO ANY SUBJECT MATTER OF THIS AGREEMENT OR TERMS AND CONDITIONS RELATED THERETO UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY, OR OTHER LEGAL OR EQUITABLE THEORY FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR LOST PROFITS, REGARDLESS OF WHETHER COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Indemnification
Customer agrees to indemnify and hold harmless Company, its officers, directors, employees, suppliers and affiliates from and against any losses, damages, fines and expenses (including reasonable attorneys' fees and costs) arising out of or relating to Customer's use of the Services, Customer's breach of this Agreement, or Customer's violation of any rights of a third party.
Term and Termination
Term of Agreement
This Agreement commences on the date Customer and/or Customer's Users accepts it by using the Services and continues until all use of the Services granted in accordance with this Agreement has expired or the License has been terminated (the "Term").
Term of Purchased Services
Purchased Services purchased by Customer commence on the date payment is made via the Company Website and continue for the subscription period selected by Customer.
Termination
Subject to Section 3(d) Customer agrees that Company may suspend or terminate access to the Services or Software without notice if Company determines, in its sole discretion, that Customer has materially breached this Agreement.
Use of Logo
Company may use Customer's logo on the Company website as a customer reference unless customer objects to such use in writing.
Notice
All notices, permissions and approvals hereunder shall be in writing and shall be deemed to have been given upon: (i) personal delivery, (ii) the third business day after mailing, or (iii) the first business day after sending by email.
Assignment
Neither the rights nor the obligations arising under this Agreement are assignable or transferable by Customer and any such attempted assignment or transfer shall be void and without effect automatically and without the need for any further action by Company.
Controlling Law, Attorneys' Fee and Severability
This Agreement shall be governed by and construed in accordance with the laws of the State of California, excluding its conflict of laws principles.
Arbitration
Any controversy or claim arising out of or relating to this Agreement shall be settled by binding arbitration in accordance with the commercial arbitration rules of the American Arbitration Association.
Independent Contractors
The parties are independent contractors under this Agreement and nothing herein shall constitute either party as the employer, employee, agent or representative of the other party, or both parties as joint venturers or partners for any purpose.
Entire Agreement, Severability, Waiver
This Agreement constitutes the entire agreement between the parties hereto pertaining to the subject matter hereof, and any and all written or oral agreements heretofore existing between the parties hereto are expressly cancelled.
Questions about these Terms? Contact us at hello@paybots.io.